Frequently asked questions
What is Spill The Tea?
Spill The Tea is a business that is here to disrupt the self-care industry. We are passionate about crafting premium, personalized tea experiences that empower individuals to embrace self-care effortlessly, fostering well-being and modernizing tea culture with every cup. We are committed to using only the finest ingredients and delivering thoughtful, intentional blends that elevate moments, enhance moods, and inspire mental wellness..
What are your refund/return policies?
Please check out our returns and refund policies here!
How long does my order take to come?
If you are ordering a tea from our catalog, your tea will come within 5 business days! If you are ordering a customized blend, it will come within 10 business days.
Do you offer tea blending experiences for corporate events or weddings?
Yes we do! Do reach out to us to enquire more about our tea blending packages: gossip@spilltheteaclub.com
How can I contact you?
You can reach us by gossip@spilltheteaclub.com. We are always happy to answer your questions.
Returns & Refunds policy
At Spill the Tea, we take pride in crafting premium tea blends designed to elevate your self-care routine. Your satisfaction is our top priority, and we’re here to help if something isn’t quite right with your purchase.
Returns and Refund Eligibility
Due to the nature of our products, we only accept returns and issue refunds under the following conditions:
Damaged or Defective Products: If your tea arrives damaged or defective, please contact us within 14 days of receiving your order.
Incorrect Order: If you receive the wrong product, let us know immediately so we can make it right.
Quality Concerns: If you believe the product is compromised in quality (e.g., contamination or spoilage), reach out to us with evidence.
Late Delivery: If your order did not arrive within the stated timeframe and no prior notice of delay was given, you may be eligible for a refund.
Please Note:
We do not accept returns for reasons such as change of mind or personal taste preferences.
Customized tea blends are non-refundable unless they are defective or damaged upon arrival.
To be eligible for a return, the product must be unopened, unused, and in its original packaging.
How to Request a Return or Refund
To initiate a return or refund, please follow these steps:
Contact Us: Email us at gossip@spilltheteaclub.com within 14 days of receiving your product, including:
Your order number
A description of the issue
Photo evidence of the problem
Assessment: Our team will review your request and respond within 3 business days.
Return Instructions: If your return is approved, we will provide you with return instructions.
Return Shipping:
In cases of damaged, defective, or incorrect items, Spill the Tea will cover the return shipping costs.
For other approved returns, shipping costs are the customer’s responsibility.
Inspection and Refund: Once we receive your returned product, we will inspect it and notify you of the refund status.
Refund Process
If your refund is approved, it will be processed through the original payment method. Please allow 5-7 business days for the refund to reflect in your account.
Exchanges
If you prefer an exchange instead of a refund, please specify this when contacting us. Exchanges are subject to product availability and the same eligibility criteria as returns.
Non-Refundable Items
Gift cards and promotional items
Personalized or customized tea blends (unless defective)
Items marked as final sale
Gifts:
If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Need Help?
For any questions regarding our Returns and Refund Policy, feel free to contact our customer support team at gossip@spilltheteaclub.com or through our website's contact form. We’re here to help!
We value your support and thank you for choosing Spill the Tea. Your satisfaction is important to us, and we strive to make every experience delightful!